Cancellation & Refund Policy

1. 1Re-read the cancellation terms in the operator's quote, which say what is refundable and by when
2. 2Tell the operator in writing that you are cancelling; you can message them from your account
3. 3Ask them to confirm what they will refund and when
4. 4If you cannot reach them, or they do not answer within a few days, contact us with your enquiry reference and we will chase them

Operators are expected to answer a quote request within 48 hours. If you have heard nothing after that, or an operator goes quiet after you have paid them, email us with your enquiry reference. We chase them, and if a paid trip cannot go ahead we will help you find another operator on the platform for a comparable trip.

Nothing you have paid the operator sits with us, so a replacement trip is priced by the new operator and any refund of the first payment comes from the first operator under their terms.

Every quote you accept should state the operator's cancellation and refund terms. Those terms govern:

• How much of a deposit or payment is returned if you cancel, and by which date
• What happens if the operator cannot honour the departure, the dates, or the itinerary as quoted
• Whether a date change is free or carries a charge
• How and when a refund is paid

If a quote does not state its terms, ask for them before you pay. An operator who will not put their terms in writing is one to walk away from, and one we want to hear about.

In cases of natural disasters, health emergencies, government travel restrictions, or other force majeure events, we will work with the operator and with you to arrange rescheduling or a refund on fair terms, and will not let a listing stand from an operator who refuses to.

The only money Africa Travel Bookings takes is from tour operators: the subscription to the operator back office, and enquiry unlocks on the Pay per Lead plan. Those charges are billed to the operator's own account, are shown on the pricing page, and are covered by the Operator Agreement. An operator with a question about a charge can ask for a credit from their billing page or write to us.

For anything about the platform itself, contact our support team at support@africatravelbookings.com. We will review and reply within 14 business days.

For disputes about the trip itself or money you paid the operator, raise it with the operator first. We log every complaint against an operator and act on patterns, but we are not a party to that contract and cannot adjudicate it.