Frequently asked questions

You choose a departure date on a package page and pay a Booking Confirmation Fee to secure your place. That fee confirms your reservation and hands your details to the tour operator, who then contacts you directly to finalise the trip. The remaining balance is paid to the operator, not to us.

It is 10% of the trip value, with a minimum of $20. It is the only money Africa Travel Bookings charges a traveller, and it is what keeps the platform running. There is no commission on top and no booking fee added at checkout.

Your operator, directly, under their own payment terms and schedule. We never hold your travel funds. Once your booking is confirmed you will receive the operator's contact details, and they will tell you how and when to settle the balance. You can confirm in your account once you have paid them, which keeps your booking record complete.

Booking Confirmation Fees are taken through Paystack, which accepts cards and the local payment methods enabled for your region. You are redirected to a secure Paystack page to complete the payment; we never see or store your card details.

All prices on the site are shown and charged in US dollars. Your bank or card issuer converts from your own currency at their rate, so the amount on your statement may differ slightly from the dollar figure shown.

Your booking confirmation, your operator's contact details and your trip reminders are all sent by email, so we confirm the address works before you pay rather than after. Verification is a single link sent to you when you register.

If your booking does not go ahead with the operator, the Booking Confirmation Fee is refunded, less the non-recoverable payment processing fees. It stops being refundable once your trip has been delivered as booked.

You are refunded in full, transaction fees included, if the operator cancels your trip or fails to make contact within 48 hours of your booking. The same applies under force majeure. Contact us and we will raise the refund.

Cancel from your account before you travel and the Booking Confirmation Fee is refunded, less the payment processing fees we cannot recover. Any money you have already paid the operator directly is subject to that operator's own cancellation terms, which they will have given you.

Refunds are raised with Paystack once approved and typically reach the original payment method within five to ten working days, depending on your bank. We cannot speed up your issuer's side of that.

Date changes are agreed with your operator directly, since they hold the availability and the balance of your payment. Message them from your account, and contact us if you cannot reach them.

Independent, vetted tour operators based in the countries they sell. Africa Travel Bookings is the marketplace that connects you to them: we handle discovery, booking and your confirmation fee, and the operator delivers the trip under their own terms and licensing.

Operators register with business details and supporting documentation, and every package they publish is reviewed by our team before it appears on the site. Listings that fall short are rejected or suspended.

All 54 African countries have a destination page with travel guidance, entry requirements, health advice and the best time to visit. Bookable packages are concentrated in the countries where our operator network is established, and coverage grows as operators join.

Yes. Every published package has a Get a Free Quote option that sends your trip requirements straight to that operator. Tell them your dates, party size, comfort preference and anything you want changed, and they will reply with a tailored quote. Requesting a quote is free and does not commit you to booking.

Reviews shown on a package are written by travellers who booked that trip through the platform, and each is moderated before publication. Ratings shown on package pages are calculated from verified bookings only.

Nothing. Listing is free and there is no subscription and no cap on how many packages you publish. You pay only when you choose to unlock a traveller enquiry.

When a traveller sends you an enquiry you immediately see the trip details free of charge: dates, party size, comfort preference, budget and their full message. The only thing withheld is how to contact them. Unlocking that costs $10, $15 or $25, banded on the value of the trip the enquiry represents, and you decide enquiry by enquiry whether it is worth it.

No. There is no commission and no payout queue. The traveller pays us a 10% Booking Confirmation Fee, and you collect the remaining 90% directly from them on your own terms.

Register an operator account, complete your business profile, and submit your first package for review. Our team checks the listing and publishes it once it meets our content and accuracy standards.

With an email address and password, or with your Google account. Both reach the same account, so if you registered by email you can still use Google later with the same address.

Use the Forgot Password link on the sign-in page. We email you a reset link that stays valid for a limited time. If it does not arrive within a few minutes, check your spam folder before requesting another.

Your contact details are shared with the operator you book with or whose enquiry they unlock, because they cannot run your trip otherwise. They are not sold or passed to anyone else. Our Privacy Policy sets out exactly what we store and how long we keep it.

Use the contact form and we will reply by email. If your question is about a specific booking, include the booking reference from your confirmation so we can pull up the record straight away.