Frequently asked questions

You ask for a free quote on the package page, naming your dates, party size and anything you want changed. That request goes straight to the tour operator, who replies to you directly with a personalised quote. If you go ahead, you book and pay with the operator under their own terms. Africa Travel Bookings does not take a payment from you at any point.

No. There is no booking fee, no deposit and no commission on a traveller. Requesting a quote is free and does not commit you to anything. The only money in a trip is what you agree with the operator and pay to them.

Your operator, directly, under their own payment terms and schedule. We never hold your travel funds and we never see your card details. The operator tells you how and when to pay once you have accepted their quote.

Guide prices on the site are shown in US dollars. The quote you receive from an operator states the currency and the amount they will actually charge, and any conversion is between you, the operator and your bank.

Quote replies, operator messages and trip reminders are all sent by email, so we confirm the address works before an operator writes to it. Verification is a single link sent to you when you register.

Cancellations and any refund are agreed with your operator under the terms they gave you with their quote, because they hold your booking and your payment. Africa Travel Bookings holds no money on your behalf and so has nothing to refund. Message the operator from your account, and contact us if you cannot reach them.

Tell us. We will chase the operator, and if a trip you have accepted a quote for cannot go ahead we will help you find another operator on the platform for a comparable trip. Any money you have paid the operator is returned under the terms in their quote, and we will hold them to that.

Date changes are agreed with your operator directly, since they hold the availability and your payment. Message them from your account, and contact us if you cannot reach them.

Independent, vetted tour operators based in the countries they sell. Africa Travel Bookings is the marketplace that connects you to them: we handle discovery and your quote request, and the operator quotes, books and delivers the trip under their own terms and licensing.

Operators register with business details and supporting documentation, and every package they publish is reviewed by our team before it appears on the site. Listings that fall short are rejected or suspended.

All 54 African countries have a destination page with travel guidance, entry requirements, health advice and the best time to visit. Bookable packages are concentrated in the countries where our operator network is established, and coverage grows as operators join.

Yes. Every published package has a Get a Free Quote option that sends your trip requirements straight to that operator. Tell them your dates, party size, comfort preference and anything you want changed, and they will reply with a tailored quote. Requesting a quote is free and does not commit you to booking.

Reviews shown on a package are written by travellers who took that trip with the operator, and each is moderated before publication. Ratings shown on package pages are calculated from verified trips only.

Nothing. Listing is free, there is no cap on how many packages you publish, and it does not depend on a plan. You pay only when you choose to unlock a traveller enquiry. The operator back office, trip files, suppliers, invoicing and vouchers, is subscribed separately, and letting it lapse never takes a listing down.

When a traveller sends you an enquiry you immediately see the trip details free of charge: dates, party size, comfort preference, budget and their full message. The only thing withheld is how to contact them. Unlocking that costs $12.50, $15 or $25, banded on the value of the trip the enquiry represents, and you decide enquiry by enquiry whether it is worth it.

No. There is no commission, no deposit taken from your travellers and no payout queue. A traveller asks you for a quote through the site and pays you directly, in full, on your own terms. What we sell is the subscription to the operator back office, and enquiry unlocks on the Pay per Lead plan.

Register an operator account, complete your business profile, and submit your first package for review. Our team checks the listing and publishes it once it meets our content and accuracy standards.

With an email address and password, or with your Google account. Both reach the same account, so if you registered by email you can still use Google later with the same address.

Use the Forgot Password link on the sign-in page. We email you a reset link that stays valid for a limited time. If it does not arrive within a few minutes, check your spam folder before requesting another.

Your contact details are shared with the operator whose quote you request once they unlock the enquiry, because they cannot reply to you otherwise. They are not sold or passed to anyone else. Our Privacy Policy sets out exactly what we store and how long we keep it.

Use the contact form and we will reply by email. If your question is about a specific enquiry, include the reference from your confirmation email so we can pull up the record straight away.